Certificate III in Accounts Administration

Course Title: Certificate III in Accounts Administration
Default Curriculum for D703
Default Curriculum for D703
Module Group Elective Units
Unit list current: Four (4) units to be completed Please refer to the Training Package for the full details of available units
Code National ID Unit Title Hours
D0652 BSBCUS301A

Deliver and monitor a service to customers

About this Unit
This unit describes the performance outcomes, skills and knowledge required to identify customer needs and monitor service provided to customers. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

Pre-requisites: This unit has no pre-requisites

Elements of competancy/Learning outcomes
  • BSBCUS301A/01 - Identify customer needs
    • Use appropriate interpersonal skills to accurately identify and clarify customer needs and expectations
    • Assess customer needs for urgency to determine priorities for service delivery in accordance with organisational requirements
    • Use effective communication to inform customers about available choices for meeting their needs and assist in the selection of preferred options
    • Identify limitations in addressing customer needs and seek appropriate assistance from designated individuals
  • BSBCUS301A/02 - Deliver a service to customers
    • Provide prompt service to customers to meet identified needs in accordance with organisational requirements
    • Establish and maintain appropriate rapport with customers to ensure completion of quality service delivery
    • Sensitively and courteously handle customer complaints in accordance with organisational requirements
    • Provide assistance or respond to customers with specific needs in accordance with organisational requirements
    • Identify and use available opportunities to promote and enhance services and products to customers
  • BSBCUS301A/03 - Monitor and report on service delivery
    • Regularly review customer satisfaction with service delivery using verifiable evidence in accordance with organisational requirements
    • Identify opportunities to enhance the quality of service and products, and pursue within organisational requirements
    • Monitor procedural aspects of service delivery for effectiveness and suitability to customer requirements
    • Regularly seek customer feedback and use to improve the provision of products and services
    • Incorporate evidence of customer satisfaction in decisions to modify products or services, ensuring they are within organisational requirements
    • Ensure reports are clear, detailed and contain recommendations focused on critical aspects of service delivery
40.0
D0702 BSBFIA302A

Process payroll

About this Unit
This unit describes the performance outcomes, skills and knowledge required to process payroll from provided data using manual and computerised payroll systems.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

Pre-requisites: This unit has no pre-requisites

Elements of competancy/Learning outcomes
  • 1 - 1. Record payroll data
    • 1.1. Check payroll data and clarify discrepancies with designated persons
    • 1.2. Enter employee pay period details and any deductions and allowances in payroll system in accordance with source documents
    • 1.3. Calculate payment due to individual employees to reflect standard pay and variations in accordance with employee source data
  • 2 - 2. Prepare payroll
    • 2.1. Prepare payroll within designated time lines in accordance with organisational policy and procedures
    • 2.2. Reconcile total wages for pay period, check or correct irregularities or refer to designated persons for resolution
    • 2.3. Make arrangements for payment in accordance with organisational and individual requirements
    • 2.4. Obtain authorisation of payroll and individual pay advice in accordance with organisational requirements
    • 2.5. Produce, check and store payroll records in accordance with organisational policy and security procedures
    • 2.6. Follow security procedures for processing payroll and for maintaining payroll records
  • 3 - 3. Handle payroll enquiries
    • 3.1. Respond to payroll enquiries in accordance with organisational and legislative requirements
    • 3.2. Provide information in accordance with organisational and legislative requirements
    • 3.3. Ensure all enquiries outside area of responsibility and knowledge are referred to designated persons for resolution
    • 3.4. Complete additional information or follow-up action within designated time lines in accordance with organisational policy and procedures
30.0
D0705 BSBFIA401A

Prepare financial reports

About this Unit
This unit describes the performance outcomes, skills and knowledge required to record general journal adjustment entries and to prepare end of period financial reports.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

Pre-requisites: This unit has no pre-requisites

Elements of competancy/Learning outcomes
  • 1 - 1. Maintain asset register
    • 1.1. Prepare a register of property, plant and equipment from fixed asset transactions in accordance with organisational policy and procedures
    • 1.2. Determine method of calculating depreciation in accordance with organisational requirements
    • 1.3. Maintain asset register and associated depreciation schedule in accordance with organisational policy, procedures and accounting requirements
  • 2 - 2. Record general journal entries for balance day adjustments
    • 2.1. Record depreciation of non-current assets and disposal of fixed assets in accordance with organisational policy, procedures and accounting requirements
    • 2.2. Adjust expense accounts and revenue accounts for prepayments and accruals
    • 2.3. Record bad and doubtful debts in accordance with organisational policy, procedures and accounting requirements
    • 2.4. Adjust ledger accounts for inventories, if required, and transfer to final accounts
  • 3 - 3. Prepare final general ledger accounts
    • 3.1. Enter general journal entries for balance day adjustments in general ledger system in accordance with organisational policy, procedures and accounting requirements
    • 3.2. Post revenue and expense account balances to final general ledger accounts system
    • 3.3. Prepare final general ledger accounts to reflect gross and net profits for reporting period
  • 4 - 4. Prepare end of period financial reports
    • 4.1. Prepare revenue statement in accordance with organisational requirements to reflect operating profit for reporting period
    • 4.2. Prepare balance sheet to reflect financial position of business at end of reporting period
    • 4.3. Identify and correct, or refer errors for resolution in accordance with organisational policy and procedures
40.0
D4073 FNSBKG405A

Establish and maintain a payroll system

About this Unit
This unit describes the performance outcomes, skills and knowledge required to record and prepare payroll documentation, deal with enquiries in regard to payroll, and process payroll from provided data in manual or computerised payroll systems.This unit has application to a variety of financial services sectors. It is applicable to individuals working within enterprises and job roles subject to licensing, legislative, regulatory or certification requirements, including various aspects of taxation law (including, but not limited to, the Income Tax Assessment Act 1936 and the Income Tax Assessment Act 1997), other relevant legislation and Goods and Services Tax (GST) rulings.The Tax Practitioners Board (TPB) administers specific educational and experience requirements for registration of BAS agents and sets specific assessment requirements that must be met.The varying Commonwealth, State or Territory requirements should be confirmed with the relevant body.

Pre-requisites: This unit has no pre-requisites

Elements of competancy/Learning outcomes
  • 1 - 1. Record payroll data
    • 1.1. Payroll system is checked and set up if necessary to ensure that employee data is included
    • 1.2. Payroll data is checked and discrepancies are clarified with designated persons
    • 1.3. Employee pay period details, deductions and allowances are entered in payroll system in accordance with source data
    • 1.4. Payment due to individual employees is calculated to reflect standard pay and variations in accordance with employee source data
  • 2 - 2. Payroll preparation
    • 2.1. Payroll preparation takes place within designated timelines in accordance with organisational policies and procedures
    • 2.2. Employee entitlements are calculated, recorded and reconciled in accordance with legislative requirements
    • 2.3. Total payments for pay period are reconciled, and irregularities are checked and corrected, or referred to designated persons for resolution
    • 2.4. Arrangements for payment are made in accordance with organisational and individual requirements
    • 2.5. Authorisation of payroll and individual pay advice is obtained in accordance with organisational requirements
    • 2.6. Payroll records are produced, checked and stored in accordance with organisational policy and security procedures
  • 3 - 3. Handle payroll enquiries
    • 3.1. Payroll enquiries are responded to in accordance with organisational and legislative requirements
    • 3.2. Information is provided in accordance with organisational and legislative requirements
    • 3.3. Enquiries outside area of responsibility or knowledge are referred to designated persons for resolution
    • 3.4. Additional information or follow-up action is completed within designated timelines in accordance with organisational policies and procedures
  • 4 - 4. Maintain payroll
    • 4.1. All information and record keeping relating to the payroll function is maintained in accordance with relevant legislation and regulations
    • 4.2. Month-end and year-end checklists are produced and reconciled to ensure compliance with relevant legislative and management deadlines
    • 4.3. Records and systems are updated in line with salary reviews and other changes in employment status
    • 4.4. Back-up and disaster recovery systems are put in place
    • 4.5. Payroll reports are generated and distributed in line with organisational policy
    • 4.6. Business Activity Statement (BAS) data is extracted and applied in accordance with relevant legislation and regulations
35.0
Module Group Core Units
Unit list current: All seven (7) units must be completed
Code National ID Unit Title Hours
D0789 BSBITU306A

Design and produce business documents

About this Unit
This unit describes the performance outcomes, skills and knowledge required to design and produce various business documents and publications. It includes selecting and using a range of functions on a variety of computer applications.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

Pre-requisites: This unit has no pre-requisites

Elements of competancy/Learning outcomes
  • 1 - 1. Select and prepare resources
    • 1.1. Select and use appropriate technology and software applications to produce required business documents
    • 1.2. Select layout and style of publication according to information and organisational requirements
    • 1.3. Ensure document design is consistent with company and/or client requirements, using basic design principles
    • 1.4. Discuss and clarify format and style with person requesting document/publication
  • 2 - 2. Design document
    • 2.1. Identify, open and generate files and records according to task and organisational requirements
    • 2.2. Design document to ensure efficient entry of information and to maximise the presentation and appearance of information
    • 2.3. Use a range of functions to ensure consistency of design and layout
    • 2.4. Operate input devices within designated requirements
  • 3 - 3. Produce document
    • 3.1. Complete document production within designated time lines according to organisational requirements
    • 3.2. Check document produced to ensure it meets task requirements for style and layout
    • 3.3. Store document appropriately and save document to avoid loss of data
    • 3.4. Use manuals, training booklets and/or help-desks to overcome basic difficulties with document design and production
  • 4 - 4. Finalise document
    • 4.1. Proofread document for readability, accuracy and consistency in language, style and layout prior to final output
    • 4.2. Make any modifications to document to meet requirements
    • 4.3. Name and store document in accordance with organisational requirements and exit the application without data/loss damage
    • 4.4. Print and present document according to requirements
60.0
D0887 BSBOHS201A

Participate in OHS processes

About this Unit
This unit describes the performance outcomes, skills and knowledge required to participate in workplace occupational health and safety (OHS) processes to protect workers own health and safety, and that of others. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

Pre-requisites: This unit has no pre-requisites

Elements of competancy/Learning outcomes
  • BSBOHS201A/01 - Work safely
    • Follow established safety procedures when conducting work
    • Carry out pre-start systems and equipment checks in accordance with workplace procedures
  • BSBOHS201A/02 - Implement workplace safety requirements
    • Identify designated persons for reporting queries and concerns about safety in the workplace
    • Identify existing and potential hazards in the workplace, report them to designated persons and record them in accordance with workplace procedures
    • Identify and implement workplace procedures and work instructions for controlling risks
    • Report emergency incidents and injuries to designated persons
  • BSBOHS201A/03 - Participate in OHS consultative processes
    • Contribute to workplace meetings, inspections or other consultative activities
    • Raise OHS issues with designated persons in accordance with organisational procedures
    • Take actions to eliminate workplace hazards or to reduce risks
  • BSBOHS201A/04 - Follow safety procedures
    • Identify and report emergency incidents
    • Follow organisational procedures for responding to emergency incidents
15.0
D1055 BSBWRT301A

Write simple documents

About this Unit
This unit describes the performance outcomes, skills and knowledge required to plan, draft and review a basic document before writing the final version.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

Pre-requisites: This unit has no pre-requisites

Elements of competancy/Learning outcomes
  • 1 - 1. Plan document
    • 1.1. Determine audience and purpose for the document
    • 1.2. Determine format and structure
    • 1.3. Establish key points for inclusion
    • 1.4. Identify organisational requirements
    • 1.5. Establish method of communication
    • 1.6. Establish means of communication
  • 2 - 2. Draft document
    • 2.1. Develop draft document to communicate key points
    • 2.2. Obtain and include any required additional information
  • 3 - 3. Review document
    • 3.1. Check draft for suitability of tone for audience, purpose, format and communication style
    • 3.2. Check draft for readability, grammar, spelling, and sentence and paragraph construction
    • 3.3. Check draft for sequencing and structure
    • 3.4. Check draft to ensure it meets organisational requirements
    • 3.5. Ensure draft is proofread, where appropriate, by supervisor or colleague
  • 4 - 4. Write final document
    • 4.1. Make and proofread necessary changes
    • 4.2. Ensure document is sent to intended recipient
    • 4.3. File copy of document in accordance with organisational policies and procedures
30.0

About this Unit

Pre-requisites: This unit has no pre-requisites

D4030 FNSACC301A

Process financial transactions and extract interim reports

About this Unit
This unit describes the functions involved in preparation and processing of routine financial documents, preparing journal entries, posting journals to ledgers, preparing, banking and reconciling financial receipts, and extracting a trial balance and interim reports.This unit may apply to job roles subject to licensing, legislative, regulatory or certification requirements so the varying Commonwealth, State or Territory requirements should be confirmed with the relevant body.

Pre-requisites: This unit has no pre-requisites

Elements of competancy/Learning outcomes
  • 1 - 1. Check and verify supporting documentation
    • 1.1. Information from documents is identified, checked and recorded
    • 1.2. Supporting documentation is examined to establish accuracy and completeness and to ensure authorisation by appropriate personnel
  • 2 - 2. Prepare and process banking and petty cash documents
    • 2.1. Deposits and withdrawals are accurately entered and balanced according to organisational procedures
    • 2.2. Cheques and card vouchers are checked for validity before processing
    • 2.3. Banking documentation is reconciled with organisations financial records
    • 2.4. Petty cash claims and vouchers are checked, processed and recorded and the petty cash book is balanced according to organisational procedures
  • 3 - 3. Prepare and process invoices for payment to creditors and for debtors
    • 3.1. Invoices are prepared in accordance with organisational procedures
    • 3.2. Invoices are checked against source documents for accuracy and any errors corrected
    • 3.3. All invoices and related documents are filed for auditing purposes
  • 4 - 4. Prepare journals and batch monetary items
    • 4.1. Journals are prepared accurately and completely and items batched within organisational timelines
    • 4.2. Batch items are precisely matched to initial receipt records
    • 4.3. Journals are authorised in accordance with organisational policy and procedures
  • 5 - 5. Post journals to ledger
    • 5.1. Journals are posted to ledger accurately and in accordance with organisation input standards with transactions correctly allocated to system and accounts
  • 6 - 6. Enter data into system
    • 6.1. Data is entered into system accurately and in accordance with organisation input standards with transactions correctly allocated to system and accounts
    • 6.2. Related systems are updated to maintain the integrity of relationships between financial systems
  • 7 - 7. Prepare deposit facility and lodge flows
    • 7.1. A deposit facility is selected appropriate to the banking method to be used
    • 7.2. Batch is balanced with deposit facility without error
    • 7.3. Securityand safety precautions are taken appropriate to the method of banking in accordance with organisational policy and industry and legislative requirements
    • 7.4. Proof of lodgement is obtained and filed so that it is easily accessible and traceable
  • 8 - 8. Extract a trial balance and interim reports
    • 8.1. Any special transactions are processed accurately
    • 8.2. Cash and credit journals are completed and posted to general ledger
    • 8.3. A trial balance is extracted and checked and other required reports prepared
    • 8.4. Any errors are found and corrected
60.0
D4031 FNSACC302A

Administer subsidiary accounts and ledgers

About this Unit
This unit describes the performance outcomes, skills and knowledge required to reconcile and monitor financial accounts receivable systems, identify bad and doubtful debts and plan a recovery action and remit payments to sundry creditors.This unit may apply to job roles subject to licensing, legislative, regulatory or certification requirements so Commonwealth, State or Territory requirements should be confirmed with the relevant body.

Pre-requisites: This unit has no pre-requisites

Elements of competancy/Learning outcomes
  • 1 - 1. Review accounts receivable process
    • 1.1. Receipts entered into accounts receivable system are checked for accuracy, consistency and thoroughness
    • 1.2. Incorrect entries are identified and accurately recorded according to type and source of receipt
    • 1.3. Discrepancies between monies owed and monies paid are identified and investigated according to organisation policy, procedures and guidelines
    • 1.4. Receipts entered into accounts receivable system are amended according to established procedures
  • 2 - 2. Identify bad and doubtful debts
    • 2.1. Debtors ledger is regularly reviewed in accordance with organisation policy and guidelines to identify outstanding monies an further information, if required, sought from relevant sources
    • 2.2. Bad or doubtful debt status is verified through liaison with debtors
    • 2.3. Reporting procedures and appropriate documentation for bad and doubtful debts is completed in accordance with organisation policy and guidelines
  • 3 - 3. Review compliance with terms and conditions and plan recovery action
    • 3.1. Clients in default of trading terms are correctly identified according to organisation operating procedures and contacted promptly and courteously to make satisfactory arrangements to pay monies outstanding
    • 3.2. Monies owing that constitute breaches of organisation credit policy are actioned in accordance with organisation policy and procedures
    • 3.3. Previous activities and communication with clients are thoroughly reviewed to establish adequacy of follow-up procedures, and whether all usual organisation recovery avenues have been exhausted
    • 3.4. Plans to pursue debt recovery or to initiate legal action are developed with measures to collect monies completed in accordance with organisation policy, guidelines and timelines
  • 4 - 4. Prepare reports and file documentation
    • 4.1. Reports are prepared which document accounts receivable, debt recovery type, cause and recovery plan and distributed to supervisors, managers and other relevant parties
    • 4.2. Documentation is filed promptly in accordance with organisation policy and procedures
  • 5 - 5. Distribute creditors invoices for authorisation
    • 5.1. Invoice discrepancies are identified, investigated and rectified and invoices encoded and recorded correctly
    • 5.2. Authorisation for payment is requested from appropriate personnel
  • 6 - 6. Remit payments to creditors
    • 6.1. Cheque requisition is correctly drawn up and authorised and the correct general ledger to be drawn against identified
    • 6.2. Correct account is debited in a timely manner and in accordance with legislative and compliance requirements
    • 6.3. Creditors payments are prepared in an accurate manner
  • 7 - 7. Prepare accounts paid report and reconcile balances outstanding
    • 7.1. Data is collected and entered onto spreadsheet giving details of creditors and amounts paid and a report prepared for ratification by appropriate management
    • 7.2. Statements of outstanding balances are sought from suppliers where required and balances outstanding are reconciled to invoices received
40.0
D4032 FNSACC303A

Perform financial calculations

About this Unit
This unit covers the use of a common range of calculation methods and techniques for conducting routine financial calculations and transactions.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

Pre-requisites: This unit has no pre-requisites

Elements of competancy/Learning outcomes
  • 1 - 1. Obtain data and resources for financial calculations
    • 1.1. Input data is obtained and verified as relevant for workplace calculations
    • 1.2. Outcomes of calculations are determined and confirmed from task specifications
    • 1.3. Relevant resources and equipment to perform the calculations effectively are acquired
    • 1.4. Simple spreadsheets are developed where necessary to perform calculations that may be repeated
  • 2 - 2. Select appropriate methods and carry out financial calculations
    • 2.1. Hand held calculators are primarily used for performing calculations with other equipment that may be required identified and obtained as necessary
    • 2.2. Calculations to complete the work requirements are performed using appropriate techniques
    • 2.3. Data used in calculations is rechecked against task specifications
  • 3 - 3. Check calculations and record outcomes
    • 3.1. Results are checked to ensure the calculations are accurate, meet the required outcomes with common computational errors recognised and corrected where required
    • 3.2. Calculation results are recorded to industry standards and enterprise requirements
    • 3.3. Calculation worksheets are stored or electronically filed for future use
30.0

About this Unit

Pre-requisites: This unit has no pre-requisites

D4167 FNSINC301A

Work effectively in the financial services industry

About this Unit
This unit describes the performance outcomes, skills and knowledge required to correctly interpret and apply industry and organisation procedures, guidelines, policies, ethical standards and sustainability requirements to day-to-day work in the financial services industry.This unit has application to all financial services sectors and is applicable to individuals working within enterprises and job roles subject to licensing, legislative, regulatory or certification requirements so the varying Commonwealth, State or Territory requirements should be confirmed with the relevant body.

Pre-requisites: This unit has no pre-requisites

Elements of competancy/Learning outcomes
  • 1 - 1. Work within financial services industry guidelines, procedures and legislation
    • 1.1. Guidelines, procedures, legislation and codes of practice applying to the financial industry are identified and the effects on everyday work determined
    • 1.2. Workplace procedures and instructions for environmentally sustainable work practices are recognised and followed and any potential improvements suggested to appropriate personnel
    • 1.3. Work tasks are carried out in accordance with specific organisation policy, guidelines and procedures
    • 1.4. Work tasks undertaken meet the organisation philosophy, values and objectives in relation to customer service, professional practice and ethical principles
    • 1.5. Assistance in clarifying the application of the guidelines, procedures and legislation is sought from appropriate personnel where necessary
  • 2 - 2. Communicate in the workplace
    • 2.1. Effective listening and speaking skills are used in verbal communication
    • 2.2. Instructions or enquiries are responded to promptly and in accordance with organisational requirements
    • 2.3. Presentation of written information meets organisational standards of style, format and accuracy
    • 2.4. Communication is used to develop and maintain positive relationships, mutual trust and confidence
  • 3 - 3. Work safely
    • 3.1. Established safety procedures are followed when conducting work
    • 3.2. Designated persons are identified for reporting queries and concerns about safety in the workplace
    • 3.3. Actions are taken to eliminate workplace hazards or to reduce risk
    • 3.4. Organisational procedures are followed for responding to emergency incidents
  • 4 - 4. Use workplace technology
    • 4.1. Relevant information management systems and databases are accessed and used according to organisational procedures
    • 4.2. Proprietary or organisational software is used effectively to develop workplace documents, input and extract data and make calculations
  • 5 - 5. Work in a team environment
    • 5.1. Support to team members is provided to ensure work group goals are met
    • 5.2. Constructive contribution is made to work group goals and tasks
    • 5.3. Information relevant to work with work group is shared to ensure designated goals are met
    • 5.4. Opportunities for improvement of work group activity are shared with work group members
  • 6 - 6. Develop effective work habits
    • 6.1. Work and personal priorities are identified and planned to achieve a balance between any competing priorities
    • 6.2. Time management strategies are applied to work duties
    • 6.3. Appropriate dress and behaviour codes as required by the workplace, job role or customer contact are followed
45.0
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